Short Answer
Yes — tenants learn exactly how to submit clear, complete requests and handle minor issues themselves.
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What You Need to Know
Clear processes mean fewer “emergency” calls for routine issues, and better information on each ticket so techs can solve faster.
What You Need to Do
- Teach tenants emergency vs. non-emergency requests.
- Give them the tools to submit requests correctly.
What Not to Do
- Don’t let unclear requests waste your team’s time.
