Property manager in business casual standing calmly with coffee, morning light, looking out window at multi family apartment community. Expression is relaxed a

Make Your Property Answer Itself.

Turn your repeat resident interruptions into one “official next step” residents can follow on demand—by QR or short link.

In 10 days: we go-live with your top 5 “what do I do next?” repeats. Then we expand from real resident questions.
See What Repeat Questions and Interruptions Cost You Per Year → Then See Your Fix

Takes 60 seconds. Use estimates. No email required to see your result.

If you’re getting the same questions every week, you’re already paying for TenantREADY. You’re just paying in payroll, context switching, and after-hours noise. Let’s fix that.

What repeat interruptions cost you each year

See your tenant questions as the dollars they are. No opinions. Just your numbers.

Example: 6 avoidable calls/day × 10 minutes × $30/hr = $10,850/year spent re-answering the same stuff.
Use the sliders to match your property. If it’s happening today, you’re already paying the tax.

Wage + burden + “walking around time.” Keep it real.

How involved do the calls usually get?

0← = one-touch answer. →10 = multiple follow-ups + escalation risk.

Involvement: 4/10
Blended rate: $0/hr

Tip: 2–3 = simple. 4–6 = back-and-forth. 7–10 = escalations start eating expensive time.

Modeled at $3,500 per turn. We figure a conservative 10% recoup impact for better tenants.
Your Annual Impact Includes: repeat questions + follow-up time + task switching.
Doesn’t include: vendor second trips, disputes, after-hours escalations, full turnover loss.
Monthly excess tenant expense (day-to-day) $0
Annual excess tenant expense (day-to-day) $0
Total annual impact $0
The Fix Residents See & You Feel. (30 sec)

Visit the Clarity Commons resident demo.

What you get

TenantREADY turns your policies into one property-approved “what to do next” path residents can actually follow. The same answer, every time, without your staff repeating it five different ways.

What changes (and why it matters)

  • Repeat questions stop eating payroll — one approved answer lives in one place, so staff isn’t re-explaining it all day.
  • Maintenance requests arrive usable — fewer missing details, fewer follow-ups, fewer “we can’t dispatch yet” delays, fewer second trips.
  • After-hours interruptions drop to real emergencies — residents stop guessing “urgent” because the emergency vs non-emergency path is obvious.
  • Rules enforcement gets easier (and quieter) — less arguing, fewer exceptions, fewer “but I was told…” situations, because the policy is visible and consistent.
  • Escalations shrink because expectations show up earlier — “I didn’t know” becomes rare when the next step is clear before the issue snowballs.
  • Your team gets time back without hiring — not by “working harder,” but by removing preventable back-and-forth and rework.
  • A more organized resident experience that supports retention — tenants feel guided instead of stuck; staff feels protected instead of exposed.

Interruptions feel small. The cost isn’t. TenantREADY makes the property answer itself.

Do playbooks even work?

When the same issue gets the same handling every time, repeat work drops and capacity opens up.

Proof: How we scaled without adding chaos

If growth is making your days noisier, you don’t need more people. You need fewer repeats.

In a Tennessee Valley operation, we replaced verbal answers and tribal knowledge with structured playbooks across intake, routing, and escalation.

The goal was simple: the same issue gets the same handling every time.

Result: sustained regional expansion, two additional operating locations, and annual profit increased by ~$2MM.

What we removed

  • Daily “quick questions” just to finish work (≈ 30 minutes/day × 3 people of context switching).
  • Incomplete intake that had to be rebuilt after the fact (scrap work and delays).
  • Misroutes bouncing work between teams (no clear owner, nothing moves).
  • Preventable escalations when the first handoff failed.

What compounded in two years

  • Cleaner requests and fewer follow-ups.
  • Less misrouting and fewer second trips.
  • Escalations became exceptions, not the default workflow.
  • Stronger consistency across staff and shifts.
  • Account growth from 57 to 178 with better service quality.
  • Management focus returned to priorities instead of constant interruptions.

Clarity scales. Rework doesn’t.

Get more details Get for your property

If there’s ever a conflict, your property team has the final word.

How residents use it (and what stops)

  1. Scan once. The official steps are right there, not buried in a portal.
  2. Choose the situation. They land on the correct process the first time.
  3. Follow the play. Clear do/don’t guidance prevents the common mistakes.
  4. Submit the request with the required details. No “what unit?” “any photos?” “can we enter?”

Less guessing. Fewer interruptions. Faster resolution. Better days.

Your policies. Your wording. Property-approved. Consistent.

Confusion creates chaos.

Most tenant chaos isn’t “bad tenants.” It’s unclear process.

Policies get buried. Staff explains things differently. Tenants guess the right channel. Work orders arrive missing basics.

Guesswork turns into repeat questions, after-hours noise, avoidable escalations, and disputes.

TenantREADY replaces guesswork with one approved path. Yours.

What TenantREADY changes

Repeat questions disappear: rent timing, logins, trash, rules, “who do I contact?”

Work orders are complete: the details are captured before dispatch.

After-hours stays quiet: clearer emergency examples and routing reduce false alarms.

It protects your team

When residents follow the same playbook, your staff and vendors stop doing rework. Less back-and-forth. Faster resolutions. Fewer escalations.

Bottom line: you don’t need more communication. You need clear instructions residents can follow.

Who this is for

You’re a fit if:

  • Repeat questions drain your team — same answers, same time, every week.
  • Work orders arrive incomplete — missing photos, access, or urgency.
  • Costs rise from rework and repeat calls — not added value.
  • Escalations start with confusion — not misconduct.
  • Renewals stall — because expectations weren’t clear.

This fits onsite teams, regional managers, and owners who are tired of paying payroll for preventable back-and-forth.

If your team is explaining the same process twice a week, that’s not a tenant problem. That’s a process packaging problem. Fix the packaging and the repetition drops.

Confusion costs you twice: the interruption, then the rework.

TenantREADY gives residents one approved path so your team stops repeating itself and work orders arrive complete the first time.

  • Fewer repeat questions: rent timing, logins, trash, rules, “who do I contact?”
  • Cleaner maintenance intake: required details up front, fewer follow-ups, faster dispatch.
  • Quieter after-hours: clear emergency vs non-emergency routing.
  • Fewer avoidable escalations: no more “I didn’t know” disputes.
Haven’t run your cost yet? (45 sec)

Plug in your experience. See the annual cost.

See TenantREADY @Work (30 sec)

Tour the resident/prospect experience in Clarity Commons.

Already ran the numbers?

Good. Now match the fix to the damage. See pricing or adjust your estimate.

60-Day Performance Pledge

You just ran the numbers. Now here’s the risk reversal.

Run TenantREADY for 60 days after launch (QR + short link deployed and in use).

Measured using your baseline: repeat calls/emails/messages on the same topics + maintenance requests missing required details.

If you don’t see a clear drop in repeat process questions and cleaner maintenance intake within 60 days, we’ll rebuild the problem areas with you until it does, or you stop paying.

No long contracts. No “give it six months.” You’ll know fast.

Pricing

Pick your path. Each option reduces repeat questions and escalations, just at different speeds and depth.

FOUNDER DEAL IN EFFECT.
Your top 5 repeats. Live in 10 days. Early pricing locked + one translation pack included.
Open to five properties. That's it.

Starter

Essentials Kit

For quick wins with minimal lift.

$199 per month (up to 15 units)
$249 Launch Kit service
  • QR + short link resident access
  • 10–15 core articles across rent, maintenance, emergencies, rules
  • Clear “do this / don’t do that” guidance
  • Spanish translation available
  • Monthly updates included (light changes, up to 30 minutes)
Get started

Stops the obvious repeat questions fast.

Best for Retention

Big Impact

Full System

Built for properties where interruptions are already costing real money.

$800 per month (up to 100 units)
$1,750 Branded Launch Pack service
  • Custom domain (optional) + QR print-ready assets
  • Built around your policies and your recurring issues
  • Expanded playbook (written guides + optional short videos where they reduce tickets)
  • Emergency routing clarity with examples and the right channel
  • Reporting on what residents actually read/search
  • Monthly updates included (up to 2 hours)
Go Full System

Fewer disputes. Cleaner renewals. Less back-and-forth.

Operator-Led

TenantREADY Pro Series Plus

For chronic churn or rule-breaking content alone can’t fix.

Upon request custom courses per series
  • Reduced rates for Full System clients
  • 6-week education series for tenants and/or staff
  • Live Q&A: “how this property works best”
  • Reinforced with visuals + handouts
  • Manager feedback loop
  • TenantREADY completion certificate (optional)

TenantREADY plus reinforcement: onsite alignment, live Q&A, and behavior change support.

Request Pro Series+

NOTE: Launch support is billed upfront. Monthly billing begins once resident access is ready for use.

Rerun your interruption costs (45 sec)

Update your numbers. Refresh the annual cost.

See This Work (30 sec)

Tour the resident/prospect experience in Clarity Commons.

What happens next

No heavy lift. We capture your preferred process, build the first set, and launch fast.

1) Quick intake

We review your top repeat questions, policies, and desired flow (15–25 minutes).

2) Build + review

We draft your foundation playbook. You approve the wording. Your rules win.

3) Launch + refine

We publish, link it into your comms, then tighten based on what residents actually ask and search.

Get more details Back to pricing

If there’s ever a conflict, your property team has the final word.

Still skeptical? We understand.
Here are the straight answers.

If you’re thinking it, we’ve heard it.

Clarity scales. Rework doesn’t.

Need more details? Get your TenantREADY
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