The Real Talk
Emergencies don’t wait for convenient timing or business hours. When water’s gushing from your ceiling or you smell smoke, the next few minutes matter more than the next few hours. This quick lesson covers what to do when crisis hits, so you respond fast, stay safe, and protect your home and neighbors.
Priority: life safety → 911 (if fire/smoke) → property emergency line → document details.
Do This Now (Fire/Smoke)
- Get out first. Pull the alarm if applicable.
- Call 911
- If safe, close doors behind you to slow spread
- Once outside: call the property emergency line and report location
Do This Now (Water leak)
- If water is near outlets or fixtures: stay clear and shut off power to that area if safe
- Stop the source if you can safely (turn off valve/toilet supply)
- Call the emergency line (don’t wait for office hours)
- If leaking into another unit: notify immediately
- Take 2–3 photos once you’re safe
What You’ll Learn
- Immediate safety steps for water and fire emergencies
- Who to call and in what order
- How to minimize damage while waiting for help
- What information emergency responders need
Ver video en español | Watch in Spanish
Prefer to read, not watch? Full script is here.
Handling Emergencies: Water Leak or Fire
Water’s dripping from your ceiling.
Do you call maintenance?
The emergency line?
Wait until morning?
Every minute you spend deciding is another minute the problem spreads.
Water doesn’t wait for business hours. Neither does fire. Neither does any real emergency.
The difference between minor damage and a major disaster is what you do in the first sixty seconds.
Your actions can prevent bigger loss and protect lives.
Speed saves everything.
Ready to handle a crisis like a pro?
Let’s walk through it.
TenantREADY by FusionTriage can custom-build every block in your tenant communications.
Tenants Ready. Every time.
Reach out today!
Why This Matters
In emergencies, delays create damage and safety risk. The right call in the first minutes prevents multi-unit impact and protects people. We’ve seen small fires become big ones because tenants tried to handle things themselves first. When crisis hits, speed and clarity save the day.
Call Rebecca (629-240-9320) and say “Clarity Commons demo.” We’ll walk through how a resident gets routed to the right next step in under a minute.
The Bottom Line
Emergency response isn’t about being a hero. It’s about being smart. Know your steps, trust your instincts, and remember that every second you waste figuring out what to do is a second the problem gets worse.
