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Short, plain-English instructions (with translation when needed) built from your real repeat issues. Residents follow one approved path, so staff stops repeating it.

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What tenant topics are covered in the program?

Reading Time: 2 min read

Short Answer

You decide. We can cover everything from rent payments and maintenance requests to community standards, local resources, and emergency procedures. Your choice of service levels is the only variable.

Want to see everything we cover? Browse topics
TIME Reduce interruptions and repeat questions
Rent: When It’s Due + How to Pay Maintenance Request: Submit It Right Emergency vs Non-Emergency Office hours + response times (overview) Who to contact for what Portal login + password reset Packages + deliveries Scheduling maintenance access
COST Preventable fees, disputes, and rework
Move-Out Prep: Cleaning, Keys, and Deposits Move-out charges + deposits (overview) Damage vs wear-and-tear Trash, bulk items, and fines Late fees + grace periods Returned payments + reversals Utilities and billing mix-ups Avoiding common fees
CHAOS After-hours flow and de-escalation
Respecting Quiet Hours Handling Neighbor Conflicts Reporting Unsafe Conditions Emergency vs Non-Emergency After-hours: what can wait Noise, parties, and disturbances Power outages and community updates Safety flow: what happens next
RETENTION Clear expectations that keep good tenants longer
First 30 days: what to expect Renewals: how the process works Parking rules + guest policies Community guidelines (the why) How to raise a concern Requesting exceptions or changes Moving out without drama Communication norms

Prefer the full list view? Open Topics Covered.

TIME

Get answers fast. Fewer calls.

  • Paying Rent On Time
  • How to Submit a Maintenance Request
  • What’s an Emergency (and What’s Not)
  • When the office is open
  • Who to contact for what
  • Portal login help
  • Packages and deliveries
  • Letting maintenance in
  • Inspection scheduling
  • Lease paperwork basics
  • Utility setup help

COST

Avoid fees and surprises.

  • Move-Out Prep: Cleaning, Keys, Deposits
  • How move-out charges work
  • Damage vs normal wear
  • Trash rules and bulk items
  • Late fees and grace periods
  • Returned payments
  • Utility billing issues
  • Common fees (and how to avoid them)
  • Pet fees and damage
  • Extra occupants
  • How charge disputes work

CHAOS

Know what to do before it escalates.

  • Quiet Hours and Noise Complaints
  • Neighbor Issues and Conflicts
  • Reporting Unsafe Conditions
  • Emergency vs Non-Emergency
  • After-hours issues that can wait
  • Parties, noise, and disturbances
  • Safety concerns: what happens next
  • Power outages and alerts
  • Lockouts and access problems
  • Weather emergencies
  • When to call 911

RETENTION

Clear expectations. Fewer frustrations.

  • What to expect your first 30 days
  • Lease renewals explained
  • Parking and guest rules
  • Community guidelines
  • How to raise a concern
  • Asking for an exception
  • How we communicate
  • Changing units
  • Lease extensions
  • Ending a lease early
  • Moving out smoothly

Learn More

What You Need to Know

Our modules can follow a proven order to build tenant confidence: welcome & orientation, lease essentials, maintenance 101, community systems, local life & resources, and how to get help. Or we can create a custom flow to follow your property’s needs and current systems.

What You Need to Do

  • Review our core outline.
  • Add any property-specific rules or quirks.

What Not to Do

  • Don’t skip modules — each one solves a recurring property manager headache.
Get TenantREADY on your property now.
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